Request a quote, sample and documents together. Confirm technical, commercial and quality requirements before a PO / PI. We aim to make first contact within 24 hours; the time needed for a formal quote depends on a complete scope and any technical assessment.
Identity, form, specification, quantity, pack and offered lot or production route.
Samples
Availability, sample quantity, fees, relevant documents and shipment arrangements.
Commercial terms
Price, currency, MOQ, quotation validity and agreed payment milestones.
Testing & acceptance
Methods, laboratory scope, identified sample or lot, fees, timing and acceptance criteria.
Delivery
Production or reservation timing, packaging, Incoterm, destination responsibilities and tracking.
Quality claims
If an independent laboratory report shows purity below the minimum on the supplied COA, or an identity mismatch, send the report to First1BioLab for a full refund of the affected product purchase price. Other agreed specification failures are reviewed for replacement or product refund. Shipping, duties, taxes and other charges follow the written agreement.
Same-lot evidence
Keep the sample and shipment connected.
Identify
Record the proposed lot and representative sample.
Review
Complete agreed testing and buyer document review.
Release
Approve and ship the same identified lot, with retained-sample arrangements where agreed.
Shipping & after-sales
Confirm the handling and delivery scope.
Courier & trade terms
DHL, FedEx or UPS arrangements; discuss DDP, DAP, FCA or EXW with the destination and import responsibilities.
Storage & temperature
Agree the storage requirements, insulated packaging and temperature records needed for the material and transit route.
Quality-claim process
Contact First1BioLab with the order, lot and agreed specification. Provide the independent report or other supporting evidence for review, then confirm the covered replacement or refund.
Your next step
Tell us what you need.
Request pricing, a sample and the relevant COA or report together. Our team replies within 24 hours.
Share the material, quantity and destination.
Receive availability, pricing, sample options and document details.